No, the price does not include tax, shipping freight, and customs. Please check here for more information: See sections under Shipping and Tracking and Taxes and Customs Fee in this FAQ page.
- Pricing
- Shipping and Tracking
- Taxes and Custom Fee
- Return and Cancellation
- Payment
- Contact
Do your prices include taxes?
Do your prices include shipping freight?
No, the price does not include tax, shipping freight, and customs. Please check here for more information: See sections under Shipping and Tracking and Taxes and Customs Fee in this FAQ page.
Do your prices include customs?
No, the price does not include tax, shipping freight, and customs. Please check here for more information: See sections under Shipping and Tracking and Taxes and Customs Fee in this FAQ page.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email. This email will contain your tracking number as well as a link to track your package.
How much does shipping cost?
We offer fixed Shipping freight as belowProduct Purchase Price Below
US$299.99/ Shipping freight US$30.00-
Product Purchase Price Over US$300.00/ Shipping freight US$15.00-
How is the packing?
Your parcel will be packed very carefully with DHL policy which is the most reliable shipping method. https://www.dhl.com/en/dhl_worldwide.html
Do you do gift wrapping?
Sorry, we do not provide now but considering to do gift wrapping soon.
How long does the shipping take?
Most of the products are shipped within 5-7 working days after the order confirmation.
I haven't received my shipment confirmation email.
Please check your spam/promotions folder provided by your email client. If you can’t find your shipping confirmation there, please contact us.
Do I have to pay taxes and customs fee before delivery?
Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying here, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.
Can I return/exchange them?
You can return the items and ask for a refund. All returned items must be unused and in the original condition you received them in. Shipping fees cannot be reimbursed. Exchange requests must be made within 7 days after delivery. Simply notify us of the item you would like to return and send the item to us (customer is responsible for return shipping fees). After we receive the returned item, we will make the refund.
How do I cancel my order?
We can cancel your order if it has not shipped out yet. Send us an email to let us know that you would like to cancel your order.
Prices are displayed in another currency.
You can display prices in a variety of other currencies using our currency tool at the top or bottom of our site.
What payment methods do you accept?
We accept Paypal payments, VISA, Master, JCB, AMEX, Apple Pay, and Google Pay.
How can I contact you if I can't find the relevant FAQ
Other FAQ you cannot find above, please contact us. We will reply within 24 hours.
Email: info@aritayaki.tokyo